Support
Last updated November 13, 2026
Write to [email protected]. We usually answer within two business days.
Common questions
How do I restore my subscription on a new device?
Sign in with the same Apple Account. Premium turns on by itself; if it does not, open Premium in Enseada and tap the restore button at the bottom.
How do I cancel my subscription?
Go to Settings › your name › Subscriptions › Enseada, or tap Manage Subscription in Enseada. Premium stays on until the end of the period you paid for.
Can my family use my subscription?
Yes, with the annual plan and Family Sharing turned on in Settings › your name › Family. Each member gets Premium on their own devices.
My Sessions do not show up on my other devices.
Check that you use the same Apple Account and that iCloud is on for Enseada in Settings › your name › iCloud. Syncing can take a few minutes.
App Shield does not block apps.
App Shield needs Premium and Screen Time access. Turn on Screen Time in Settings, then open App Shield in Enseada, turn it on and choose the apps. Apps are blocked only while a Focus Block counts down.
I don't hear any sound.
Check the volume and that the Routine's Soundscape is not Silence. With a Linked Playlist, music plays in the other app; tap Open in the timer to start it.